FAQ
What is the minimum age for Virtual Reality (VR)?
At our Virtual Reality (VR) facility in Vientiane, we use the Meta Quest 2 VR headset. The manufacturer recommends that users should be at least 10 years old. A parent or guardian’s supervision is advised for children between the ages of 10 and 12. Some games and experiences may be more suitable for a mature audience. We encourage all our customers to follow the safety guidelines for a safe and enjoyable Virtual Reality experience.
What is the cancellation / refund policy?
Our Virtual Reality facility values your time and commitment. We understand that plans can change, so we have a flexible cancellation and refund policy. If you need to cancel your booking, please do so at least 24 hours in advance to receive a full refund. Cancellations made less than 24 hours before the scheduled slot may not be eligible for a refund. However, we will do our best to reschedule your session at a more convenient time. Thank you for your understanding and cooperation.
What are the opening hours?
Saturday & Sunday:
12:00 PM – 8:00 PM: Walk-ins welcome! Reservation recommended.
Morning and late evening booking can be accomodated upon request.
Where is your VR center located?
15 Kaysone Raod, Ban Phon Sa Ad, Saysettha District, Vientiane (Monument Books / Exo Travel Building)
4th floor
Can someone book an hour and bring along multiple players (take turn)?
Yes, however, if you book for one player, you get access to one headset. If you book for two players, you will get access to two headsets.
What is the food and beverage policy?
Food is allowed inside the reception area, however, it is strictly forbidden inside the Virtual Reality room.
I have booked a VR session on Sunday 3PM, how long in advance should i show up?
5 to 10 minutes early is fine.
What if I show up 15mn late to my VR session?
If you arrive 15 minutes late to your Virtual Reality session, unfortunately, that time is lost unless there is no one scheduled after you. In such cases, the staff may be willing to extend the session by 15 minutes to accommodate your delay. It’s always best to communicate with the staff and be respectful of everyone’s time
Can I walk in to the VR center without booking?
Yes, you can walk-in on Saturday and Sunday from 10AM to 6PM. However, we recommend to book in advance to secure your spot.
Feel free to contact us on WhatsApp to book a session.
How do you ensure the cleanliness of your VR headsets?
- Sanitary Wipes: We regularly clean VR headsets and controllers using sanitary wipes. These wipes effectively kill germs and bacteria, ensuring a hygienic user experience.
- Disposable VR Face Masks: We provide disposable VR face masks for users. These masks act as a protective barrier between the headset and the user’s face, minimizing the risk of germ transmission.
- Replacement Faceplates: Our headsets come with replacement faceplates made of foam, leather, or silicone. These faceplates enhance safety, comfort, and hygiene. Users can easily swap them out as needed.
- Frequent Cleaning: We wash face pads and headset straps more frequently. Additionally, we use UV-C technology to sanitize the equipment with UV light.
- Educational Labels: Each headset is labelled with instructions on proper cleaning procedures. We educate users to maintain hygiene and safety.
Is it contraindicative for some people to use VR?
People who we do not recommend to use Virtual Reality:
- People who have problems with their eyesight or vision.
- Women who are pregnant.
- People who suffer from motion sickness.
- People who have epilepsy.
- People who have vertigo.
- People who have balance problems.
- People who have heart disease.